In today’s world, where technology often replaces human interaction, live communication has become a luxury. We recognize the limitations of chatbots and the immense value of speaking with a live customer service representative. That’s why at International Bridge, we have prioritized human connection from the very start.
Our Customer Service was set up in 1997 with our first shipment from the US to Japan. From day one, we took our business seriously, adopting the motto “No package left behind!” This guiding principle reflects our commitment to treating every client’s package as if it were our own.
Proactive Problem Solving in Shipping: Preventing Issues Before They Arise
We believe in being proactive rather than reactive. Our dedicated customer support team monitors all processes diligently to prevent issues before they occur. This approach has consistently ensured a seamless experience for our clients. By integrating our Customer Service and Quality Control departments, we have further enhanced our ability to deliver exceptional service.
Two-Fold Support for Diverse Customer Needs
Our Customer Service is designed to cater to diverse needs. We have a dedicated Customer Service department that handles inquiries from end customers, ensuring they receive the support they need promptly and efficiently. Additionally, our Customer Experience team collaborates with e-commerce retailers (shippers) to manage their shipping needs, offering tailored solutions that meet their unique requirements.
Blending Traditional and Modern Customer Support
Statistics indicate that post-pandemic expectations for flawless customer support have risen sharply. Traditional communication methods, such as phone calls and emails, have maintained their popularity. This underscores the enduring importance of personal interaction in today’s digital age.
At IB, we blend modern and traditional approaches to cultivate a robust client base. By utilizing various methodologies, we gain a comprehensive understanding of diverse customer perspectives, complementing our human-centered traditional approaches. Understanding client needs remains at the core of everything we do.
The Human Touch: Personalized Service in a Tech-Driven World
In an era dominated by technology, we proudly stand by the importance of human interaction. Our team is always ready to assist, providing personalized service that builds trust and fosters lasting relationships and a base of loyal customers. Whether you’re an individual customer or an e-commerce shipping expert, you can count on us to be there. IB makes sure to deliver the personalized customer experience and the proper care you deserve.
Thank you for choosing International Bridge. We look forward to continuing to serve you with the excellence and dedication that has defined us since 1997.