Shipping to Puerto Rico: 3 things e-commerce sellers must know

Many e-commerce sellers overlook Puerto Rico—not because it’s difficult, but because they treat it like it’s international. In reality, shipping to Puerto Rico is one of the easiest and most overlooked growth opportunities in U.S. e-commerce.

 Unlock new customers 

 Puerto Rico is a U.S. territory with over 3 million residents—and a vibrant online shopping culture. But when it comes to delivery and e-commerce shipping, many retailers miss the mark. Whether it’s checkout restrictions, inflated shipping fees, or long transit windows, customers in Puerto Rico often feel left behind. This isn’t about massive volume—it’s about consistent opportunity and lasting relationships. 

 1. It’s domestic—logistically and legally 

 You don’t need customs paperwork, foreign currency, or international handling codes to ship to Puerto Rico. It’s domestic small-parcel shipping, plain and simple. Yet legacy systems and default carrier settings often still treat it as an exception. 

Tip: Double-check your shipping tools and integrations to ensure they support Puerto Rico correctly. Misclassification at this step is one of the top causes of delay and cost. 

 2. Your delivery experience matters more here 

 Mainland brands often overlook Puerto Rican customers or offer inconsistent service. As a result, shoppers here quickly recognize when a business gets things right. 

IB Non-Con is structured with in-market infrastructure—and while we work with trusted partners for final-mile delivery, the entire process is monitored by our team. From label creation to tracking and delivery updates, we oversee the journey to ensure consistency, speed, and support when it matters most. 

 3. Standard platforms can slow you down 

 Puerto Rican addresses are often more complex than standard U.S. formats, and inaccurate entry or formatting can lead to delays or undeliverable packages. IB Non-Con has an advanced address verification system in place—including specific support for Puerto Rico’s structure. This helps ensure delivery accuracy and contributes to our exceptionally low affordable shipping rate.
Popular shipping calculators and plug-ins don’t always handle Puerto Rico well. If your checkout flow can’t generate accurate delivery estimates—or worse, excludes Puerto Rico entirely—your customers may leave before they ever click “buy.” 

IB Non-Con eliminates that friction. 

⦁ Our pricing, timelines, and tools are built with Puerto Rico in mind
⦁ You can generate domestic labels and track delivery progress easily
⦁ And if something goes wrong, you speak to a real person who can help

 Bonus insight: Customers who notice the details 

The Puerto Rican market is digitally fluent and highly engaged but underwhelmed by slow service. When a brand gets the delivery experience right, it stands out.
Small differences—like receiving a package on time, having reliable tracking, or getting real help—build long-term trust faster than promotional discounts ever could.

Ready to reach Puerto Rico the right way? 

 Shipping to Puerto Rico doesn’t require rethinking your business. It just requires a partner who’s already done the hard work. 

IB Non-Con helps you bridge the gap with care, clarity, and consistency—so you can serve customers like they’ve always belonged. 

 We’ll help you simplify, scale, and succeed.

Contact us
📞 Phone: 801-889-1281
✉️ Email: sales@myib.com