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Terms of use


Welcome to the website and API portal  The website (the “Site”) is comprised of various web pages operated by International Bridge, Inc. (“IB”). The API portal (the “API”) is comprised of a broad ranges of RESTful services to print shipping labels, perform address verification, and support other shipping-related tasks. and the API portal are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of and the API portal constitutes your agreement to all such Terms and these Terms will remain in effect while you use the Services. Please read these terms carefully and keep a copy of them for your reference.


The purpose of the website is both to manage your shipping account and, in some cases, produce shipping labels via a web interface.  The purpose of is to respond to JSON requests for address verification, shipping label creation, manifest generation, voiding unused labels, package tracking and reporting. The API may be hosted using a server installed at the user’s place of business (“on-premise”).  Alternately, the API can be accessed directly on the web (“cloud”).


Electronic Communications


Visiting or sending emails to IB constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.


Your account


If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that IB is not responsible for third party access to your account that results from theft or misappropriation of your account. IB and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.


Children’s Online Privacy Protection Act


IB does not knowingly collect, either online or offline, personal information from persons under the age of 13. If you are between 14 and 18 years of age, you may use only with permission of a parent or guardian.


Cancellation/Refund Policy


Users may cancel their account at any time.


Links to third party sites/Third party services may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of IB and IB is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. IB is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by IB of the site or any association with its operators.


Certain services made available via are delivered by third party sites and organizations. By using any product, service or functionality originating from the domain, you hereby acknowledge and consent that IB may share such information and data with any third party with whom IB has a contractual relationship to provide the requested product, service, or functionality on behalf of users and customers.


Your Relationship with Carriers (e.g., USPS, UPS, DHL, FedEx)


IB is a unified gateway to access a variety of package Carriers for domestic and international shipments. The Carriers are responsible for the pickup, transport, and delivery of the package — NOT IB. Accordingly, you agree that IB will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches, or negligence of any Carrier or other third party or for any personal injuries, death, property damage, or other damages or expenses resulting in any manner from your interactions with any Carrier.


You agree to adhere by the terms or conditions of purchase imposed by any Carrier with whom you elect to deal. The circumvention of a Carrier’s rules is prohibited. The use of prohibited practices may result in the termination of your account on the Services, the Carrier taking actions including the cancellation of a service order, denied delivery, additional charges to your credit card, additional charges collected at the delivery or collection, or future invoicing.


If there is a dispute between a IB account holder and Carriers or any other third party, you agree that IB is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release IB, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.


If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which, if known by him or her must have materially affected his or her settlement with the debtor.”


Billing and Payments


Depending on the carrier(s) used, payment may or may not be required for IB’s services.  In some cases, (e.g. USPS), the user will open a CAPS (Corporate Account Payment System) account directly with the USPS.  The user will be responsible for funding this account in ways approved by the USPS, and these funds will be used for all postage expenditures.


Depending upon your package volume, the Carrier and your contract with the Carrier, your service fees to IB may or may not be waived.

If a IB service fee is required, payment types include PayPal, Visa, MasterCard, American Express, Discover/Novus, Diner’s Club International, and Carte Blanche.  Your credit card and/or PayPal credentials are not known or stored by IB, rather secure collection and storage of said credentials is managed by BrainTree, Inc., a division of PayPal.


Change in Billing, Prices, Promotions and Policies


IB may change billing procedures, prices, promotions and/or policies at any time without advance notice. All such changes will be posted on the IB website, and emailed to existing active account holders and customers. Continued use of the IB website and/or service constitutes their affirmation that they have read and understood such notices and agree to the terms contained therein.


No unlawful or prohibited use/Intellectual Property


You are granted a non-exclusive, non-transferable, revocable license to access and use strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to IB that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.


All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of IB or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.


You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. IB content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of IB and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of IB or our licensors except as expressly authorized by these Terms.


The Services have the following additional restrictions:


You represent, warrant, and agree that you will not use the Services, including without limitation contributing any Content or User Submission (each of those terms is defined below), or otherwise use the Services (or any Carrier services) or interact with the Services in a manner that:


(a) Violates any State or Federal law or regulation


(b) Infringes or violates the intellectual property rights or any other rights of any other party


(c) Constitutes a breach of, or otherwise conflicts with, any Carrier terms, rules, or policies, or your agreements with any Carrier


(d) Violates export control laws


(e) Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;

(f) Compromises the security of your IB account or anyone else’s (such as allowing someone else to log in to the Services as you);

(g) Attempts, in any manner, to obtain the password, account, or other security information from any other user;

(h) Violates the security of any computer network, or cracks any passwords or security encryption protocols.

(i) Reverse engineers or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the IB Services.


A violation of any of the foregoing is grounds for termination of your right to use or access the IB Services.


International Shipments


You are responsible for providing accurate customs data for international shipments, including an accurate description and fair declared value.  IB shall not be responsible for any local customs charges, import taxes or duties or any similar charge incurred through the transport and/or delivery of any shipments and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of transport and/or delivery of a shipment on your behalf and are charged to us by any competent authority, you agree to reimburse us fully in respect of the same within 30 days of our demand.


International Users


The Service is controlled, operated, and administered by IB from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the IB Content accessed through in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.




You agree to indemnify, defend and hold harmless IB, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. IB reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with IB in asserting any available defenses.


Liability disclaimer


The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. International Bridge, Inc. and/or its suppliers may make improvements and/or its supplies may make improvements and/or changes in the site at any time.

International Bridge, Inc. and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. International Bridge, Inc. and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall International Bridge, Inc. and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if International Bridge, Inc. or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site. 


Termination/access restriction


IB reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California, and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.


You agree that no joint venture, partnership, employment, or agency relationship exists between you and IB as a result of this agreement or use of the Site. IB’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of IB’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by IB with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.


Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and IB with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and IB with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.


Changes to Terms


IB reserves the right, in its sole discretion, to change the Terms under which is offered. The most current version of the Terms will supersede all previous versions. IB encourages you to periodically review the Terms to stay informed of our updates.


Contact Us


IB welcomes your questions or comments regarding the Terms & Conditions for use.


International Bridge, Inc
5152 North Edgewood Drive, Suite 250
Provo, UT, 84604


Email Address:


Telephone number: (877) 727-2354

Effective as of January 01, 2018