- What are your customer service hours?
Our Customer Service work schedule operates on a 24/7 basis from Monday to Friday, and from 9:30AM to 1:30PM MST on Saturdays. You can reach our Customer Service team at 877-727-2354 or cs@myib.com or you can always contact us using our customer service form at any time.
- How long will it take to get a response to the email or contact customerservice form I submitted?
Customer service team is working very hard to reply to your emails as quickly as possible. Our aim is to respond to all inquiries within 3 business hours. Please note that our response times may vary during peak season.
- Do your customer service agents speak Spanish?
We do have Spanish-speaking customer service representatives ready to assist you, Monday through Friday, 8:00am – 4:00pm MST. Please contact us at 877-727-2354 option 1 for Spanish.
- Who do I call if I have issues with my package?
If you have received the package and have issues with the contents, please contact the company where you placed your order. If you have not received your package or need assistance with the status, please contact us using our customer service form any time.