International Bridge provides low-cost high quality small parcel shipping to the United States and territories (including Hawaii, Alaska, Puerto Rico, Virgin Islands and military addresses), as well as pro-active customer service and consistent online tracking. International Bridge Co-Presented with LL Bean at Parcel Forum 2013

International Bridge Co-Presented with LL Bean at Parcel Forum 2013

Oct 1, 2013

International Bridge's President, Kevin Unbedacht, co-presented with LL Bean's logistics team member, Craig Starnes, at this year’s Parcel Forum in Chicago.  The team presented the below Case Study on Wednesday, October 9, 2013. You can find a full copy of the presentation in a PDF format below. If you have any questions or would like to learn more about the presentation, please contact us.

How L.L. Bean Provides a Cost-Effective Service for Offshore Customers

There are over 7 million potential customers residing in Alaska, Hawaii, US Territories, Possessions and Associated States, as well as customers with APO, FPO and DPO addresses. Typically, these customers are underserved and are provided a substandard experience when compared to customers living in the contiguous 48 states. It is not uncommon for shippers to exclude shipping to these jurisdictions, charge additional fees and/or quote exceptionally long service times. Hear how L.L. Bean tapped into this market with a shipping strategy that is affordable and often exceeds the expectations of offshore customers. Discover the options they considered and how they built a transportation strategy which takes advantage of best service at the best price. Also explore what operational changes they made to accommodate off-shore shipments and how they got an ROI on this paradigm shift. Shipping to these offshore customers is a great way to get started in the international marketplace.

Co-presenter: Craig Starnes is the Senior Logistics Manager at L.L. Bean, Inc., a leading multichannel merchant of quality outdoor gear and apparel. With over 15 years of experience, Craig supports L.L. Bean’s world class customer service by focusing on providing the very best delivery experience for all Direct to Customer shipments.

Co-presenter: Kevin Unbedacht is President of International Bridge (dba, a regional parcel carrier company servicing over 7 million consumers in the unique offshore market (Hawaii, Alaska, Puerto Rico, U.S. Territories and Military APO/FPO). His logistics specialties include working with many "already going there" partners and combining excellent service and technology to solve the challenge of providing e-commerce shippers desired service and pricing to difficult-to-reach areas.

2013 Parcel Forum Presentation
Tags: Alaska Hawaii APO FPO Shipping Offshore